Complete Care Contracts

From as little as £10.00 per month

You rely on your heating system more than any other appliance in your home, yet probably seldom give it a second thought. You just expect it to deliver hot water, warmth and comfort, 24/7 all year round.

But even the most reliable system can fail. For complete peace of mind throughout the year, let the William Smith Heating Solutions Scotland Ltd Complete Care Contract protect you against unexpected and expensive repair bills.

Save money through regular servicing and ensure that your heating system is operating at maximum efficiency.

Remember, with William Smith Heating Solutions Scotland Ltd Complete Care Contract, all replacement parts, labour, call out charges and VAT will be covered.

Boiler Parts

Complete Care Contract

The excellent benefits of the Complete Care Contract from William Smith Heating Solutions Scotland£Ltd ensures that your full central heating system is in safe hands.

  • AN ANNUAL SERVICE TO THE BOILER*
  • PRIORITY ATTENTION IN THE EVENT OF BREAKDOWN*
  • COVER FOR FULL PARTS AND LABOUR (exclusions apply)*

*Applies to Platinum cover only

Our Customer Service also includes highly trained telephone operators to give you maximum assistance.

Simply call us before 10.00am and we will aim to respond within the same working day. (Gold and Platinum cover only)

An extra benefit is that you can be assured that your central heating system will be checked for EFFICIENT and ECONOMICAL operation £ SAVING YOU MONEY on fuel bills.

Bronze Contract

TOTAL COST INCLUDING VAT IS £120
(also payable by 12 monthly installments of £10.00 by standing order).

On the first visit we will call and inspect your system. An initial safety and maintenance inspection will be carried out within the first 28 working days of contacting us. A service engineer will inspect the central heating appliance and any other gas appliance(s) specified and clean and or adjust them as necessary.

Boiler Only: The central heating boiler (including all component parts therein) or warm air unit. In the case of warm air the integral circulator providing domestic hot water is included. Energy efficiency advice will be given.

Time control (excluding energy management systems). Room thermostat.

*Terms and conditions apply.

Silver Contract

TOTAL COST INCLUDING VAT IS £132
(also payable by 12 monthly installments of £11.00 by standing order).

All the benefits of Bronze Cover plus:
Boiler & Controls: The central heating boiler (including all component parts therein) or warm air unit together with the pump and temperature controls. In the case of warm air the integral circulator providing domestic hot water is included. Motorised or Zone valves. In the case of an unvented hot water storage system, the hot water pressure and temperature controls are not included.

No charge will be made in respect of labour and parts and materials in repairing any reported fault.

*Terms and conditions apply.

Gold Contract

TOTAL COST INCLUDING VAT IS £166
(also payable by 12 monthly installments of £13.00 by standing order).

All the benefits of Silver Cover plus:
Same day priority attention. (Will endeavour, subject to workloads and labour availability to call the same day in response to a breakdown or failure of the central heating system).

Covers all your central heating system: the central heating boiler or warm air unit and gas supply from the appliance isolating cock, together with the circulating pump, thermostatic radiator valves, motorised/zone valves and cylinder thermostat, time, temperature (room thermostats) and pressure controls, radiators, pipe work, feed and expansion tank and flue, or in the case of warm air, heat emitters together with the integral circulator providing hot water.

No charge will be made in respect of labour and parts and materials in repairing any reported fault.

*Terms and conditions apply.

Platinum Contract

TOTAL COST INCLUDING VAT IS £204
(also payable by 12 monthly installments of £17.00 by standing order).

All the benefits of Gold Cover plus:

Carry out an Annual Boiler Service with safety and energy efficiency check.

What we do at a boiler service:
There is a laid down procedure in the manufacturers instruction book for every boiler, but for instances when the instructions are lost or missing there is a default service procedure Here it is, re-written by us with the jargon removed where possible so hopefully you can understand what it is we do for you.

PRELIMINARY EXAMINATION:

  • Check with customer whether there are any problems with the
    system.
  • Check the appliance location is suitable for the type of appliance.
  • Check the appliance for any damage before starting work on it.
  • Check for correct operation of the appliance, including consumer
    controls and the safety devices.
  • Check the flame for correct burning if visible.
  • Check the electrical wiring complies with current standards.
  • Check for correct clearances from combustible materials.
  • Examine gas supply pipe work for correct installation and
    clearances.
  • Check for correct ventilation to the room containing the appliance.

FULL SERVICE PROCEDURE:

  • Remove main burners, clean and inspect for damage.
  • Clean and inspect gas injector(s).
  • Dismantle and clean pilot assembly and gas injector.
  • Reassemble burners and pilot assembly.
  • Check condition of ignition leads and electrode.
  • Clean the heat exchanger.
  • Refit burner assemblies and check seals.
  • Test disturbed gas joints for leaks.
  • Check appliance case and seals (where appliance is
    room-sealed) for damage and correct assembly.
  • Check and adjust pilot flame.
  • Check operation of thermocouple (flame supervision device).
  • Measure gas pressure and flow rate, and adjust if necessary.
  • Inspect/test flue for faults/correct operation.
  • Inspect flue terminal for correct location and protection.
  • Check system bypass valve (if fitted) is correctly adjusted.
  • Check sealed system (if fitted) is at correct pressure.
  • Advise user to have the system checked at least every twelve
    months or as specified by manufacturer.
  • Advise user of any defects found in writing.

*Terms and conditions apply.

* Acceptance to any of the plans is subject to an initial inspection.

* William Smith Heating Solutions Scotland Ltd limits to £750.00 (including VAT) aggregate for any breakdown or failure in the heating system in any one-year period of cover.

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